Haynes and Massie

Decision Making 

‚ÄúDecision-Making is a process of selection from a set of alternative courses of action which is thoughtful to fulfill the objective of the decision problem more satisfactorily than others.‚ÄĚ

Controlling

‚ÄúFundamentally, control is any process that guides activity towards some predetermined goal. The essence of the concept is in determining whether the activity is achieving the desired results‚ÄĚ.

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