When we can use Written Communication More Effectively?

Written communication refers to the process of conveying a message through written symbols. It is any message exchanged between two or more people using written language, such as letters, emails, notes, and more. 

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Written communication can be formal but less efficient than oral communication. yes we cab say that it includes many type of interaction that makes use of the written word, and it is often used for sending messages, orders or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos and other forms of written documents.

Effective Written Communication definepedia  When is Written Communication More Effective?  Is Written Communication More Effective than Verbal

Written Communication

Written communication is the process of conveying a message through written symbols. It utilizes written words and is the most common form of business communication. 


Written communication skills are crucial in today’s business world and help to make business operations well-documented, accountable, confusion-free, and result-driven.

Basically, the majority of organizations use written communication to maintain their documents in writing that can be used as a reference and evidence of any transaction at any time in the future. It helps in developing effective writing skills.

Basically, it gives the ability to rewrite messages until they are perfect, and receivers can read, review, and respond with a proper message. Written communication is an official method of communication between businesses and should be clear, complete, correct, concise, and professional.

So here are some of the common forms of written communication, including memos, bulletins, emails, faxes, and written advertisements.

Effective written communication requires clarity, directness, and simplicity.

It should be kept short to avoid repetition and confusion and maintain precision, accuracy, and formality.

Written communication can result in a lack of confidentiality, a lack of direct interaction, delayed response times, and associated costs.

It may be ineffective if the recipient is illiterate or can not grasp a particular form of written communication.

So we can say that written communication is a vital aspect of business communication and requires effective writing skills to be conducted professionally. It should be clear, concise, precise, accurate, and formal, and should maintain a polite, respectful, and culturally sensitive dialogue.

Forms of Written Communication in Business

The most widely used means of written communication are letters, memos, and reports

Other forms of written communication include circulars, manuals, notices, and questionnaires


Letters are the most widely and fully used form of written communication, and in today’s time period, it is commonly used for external communication. Business letters are formal letters used in professional settings to convey information. Such as introducing a new product, sending an invoice, or requesting information. 

In addition, letters might be informal, such as a personal letter to a friend or family member. Whichever form of letter it is, it should be written in a clear and simple manner, with a friendly tone.


Memos or memorandums are usually informal messages between members of the same organization and generally relate to daily work. They are used to communicate policies, procedures, or other official business. 

Memos are often written from a one-to-all perspective and are used to broadcast a message to an audience. They can also be used to provide updates, ask for feedback, or share news within a company. Memos should be concise, straightforward, and to the point, and written with the target readership in mind.


Circulars are detailed documents giving information, instructions, guidelines, or orders on a specific matter, and are generally issued by official bodies and heads of organizations. This is a written communication used to share information. Companies can use them to communicate with their customers about news, events, or promotions.

Government agencies and non-profit groups also utilize circulars to communicate with their constituents.


Manuals are written documents used to provide instructions on how to perform a task or operate a product. In the business world, they are commonly used to train new employees/workers or to provide instructions for the use of a product or service. Here is a common example that is when we buy any TV or mobile phone than with it we get a manual guide.

Manuals should be written in a clear and succinct way, with a focus on providing simple step-by-step instructions.


Notices are used when many people have to be given the same information in the organization. These are used to provide alerts/warnings to a group of people. Companies or groups might use them to notify people about impending events, policy changes, or other vital information.

Notices should be written clearly and concisely, with a focus on providing the necessary information to the intended audience.


Reports are detailed documents prepared by an individual/group with the task of collecting information on a given subject. Basically, these are used to provide information or analysis on a specific topic. 

They are often used in business settings to provide updates on projects or to share the results of a study or analysis. Reports should be written in a clear and concise manner, with a focus on providing the necessary information to the viewer.


Questionnaires are written communication used to collect information from a group of people. Basically, these are commonly used in research or marketing type of work just to collect data on any particular problem that is called questionaries. 

This should be written in a clear and simple manner, with an emphasis on asking pertinent questions that will supply the required information.

Advantages of Written Communication

  • Written communication is more effective in conveying complex information.
  • It allows the sender to represent complex matters easily and attractively.
  • Written communication acts as a permanent record, and important information can be easily collected from preserved documents when needed.
  • It is cost-effective and accommodating.
  • Professionals can write letters at their convenience, and recipients can read them.
  • Written communication is suitable for a large audience and geographically dispersed audience.
  • It is less interactive than other forms of communication, which means that there is less need for interaction with the audience.
  • Written communication maintains uniformity of application.
  • It is a proper and complete communication system, and there is no opportunity to include any unnecessary information in a written document.
  • Written communication is more dependable. Thats why people say “Likh ke deta hu, ye chiz hoga”

When is Written Communication More Effective?

Conveying Complex Information

When you need to convey complex information, written communication is often more effective than oral communication. Basically, written communication allows the receivers to take their time reading and understanding the information. And they can refer back to the written communication.

The tone you use in written communication is also important. Formal communication, such as a business letter or report, requires a more formal tone. This tone should be professional, polite, and respectful.

Informal communication, such as an email to a friend, can be more casual in tone. However, it is still important to use proper language and maintain professional behaviour.

Written communication is generally used when the audience is in a distant location or when a permanent record is required to be kept for future reference. This type of communication is more effective when conveying complex information, as the receiver can read it repeatedly until he/she understands the entire message.

Written communication is preferable when a permanent record is needed for future reference. Written communication is fruitful when audiences are large in number and geographically dispersed. This type of communication is also suitable when immediate interaction with the audience is either unimportant or undesirable.

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