According to Richard Steers, “Planning is the process by which managers define goals and take necessary steps to ensure that these goals are achieved.”About the Above Author Click me Was this helpful? YesNo 0 / 0 Related ArticlesOxford DictionaryLounsbury FishCharles WorthJohn A. Pearce II and Richard B. Robinson, JrHaynes and MassieSlabbert and Swanepoel